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Up2date prefetch failing

Up2date started failing about thirty minutes ago, and looking in the log it appears that the servers started failing about 90 minutes ago:

2011:12:20-15:03:02 astaro audld[30452]: Starting Up2Date Package Downloader

2011:12:20-15:03:02 astaro audld[30452]: patch up2date possible

2011:12:20-15:03:03 astaro audld[30452]: Could not connect to Authentication Server 184.72.238.199:443 (code=500).

2011:12:20-15:03:03 astaro audld[30452]: Could not connect to Authentication Server 184.72.238.199:443 (code=500).

2011:12:20-15:03:03 astaro audld[30452]: Could not connect to Authentication Server 175.41.132.12:443 (code=500).

2011:12:20-15:03:04 astaro audld[30452]: Could not connect to Authentication Server 175.41.132.12:443 (code=500).

2011:12:20-15:03:09 astaro audld[30452]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"

2011:12:20-15:18:01 astaro audld[31060]: Starting Up2Date Package Downloader

2011:12:20-15:18:01 astaro audld[31060]: patch up2date possible

2011:12:20-15:18:03 astaro audld[31060]: Could not connect to Authentication Server 184.72.238.199:443 (code=500).

2011:12:20-15:18:03 astaro audld[31060]: Could not connect to Authentication Server 184.72.238.199:443 (code=500).

2011:12:20-15:18:03 astaro audld[31060]: Could not connect to Authentication Server 175.41.132.12:443 (code=500).

2011:12:20-15:18:03 astaro audld[31060]: Could not connect to Authentication Server 175.41.132.12:443 (code=500).

2011:12:20-15:18:24 astaro audld[31060]: Could not connect to Authentication Server 79.125.21.244:443 (code=500).

2011:12:20-15:18:28 astaro audld[31060]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"

2011:12:20-15:33:01 astaro audld[31741]: Starting Up2Date Package Downloader

2011:12:20-15:33:01 astaro audld[31741]: patch up2date possible

2011:12:20-15:33:03 astaro audld[31741]: Could not connect to Authentication Server 184.72.238.199:443 (code=500).

2011:12:20-15:33:03 astaro audld[31741]: Could not connect to Authentication Server 184.72.238.199:443 (code=500).

2011:12:20-15:33:03 astaro audld[31741]: Could not connect to Authentication Server 175.41.132.12:443 (code=500).

2011:12:20-15:33:03 astaro audld[31741]: Could not connect to Authentication Server 175.41.132.12:443 (code=500).

2011:12:20-15:33:26 astaro audld[31741]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"

2011:12:20-15:48:03 astaro audld[32320]: Starting Up2Date Package Downloader

2011:12:20-15:48:03 astaro audld[32320]: patch up2date possible

2011:12:20-15:48:05 astaro audld[32320]: Could not connect to Authentication Server 184.72.238.199:443 (code=500).

2011:12:20-15:48:05 astaro audld[32320]: Could not connect to Authentication Server 184.72.238.199:443 (code=500).

2011:12:20-15:48:05 astaro audld[32320]: Could not connect to Authentication Server 175.41.132.12:443 (code=500).

2011:12:20-15:48:06 astaro audld[32320]: Could not connect to Authentication Server 175.41.132.12:443 (code=500).

2011:12:20-15:48:11 astaro audld[32320]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"

2011:12:20-16:03:02 astaro audld[471]: Starting Up2Date Package Downloader

2011:12:20-16:03:02 astaro audld[471]: patch up2date possible

2011:12:20-16:03:25 astaro audld[471]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"

2011:12:20-16:18:01 astaro audld[1062]: Starting Up2Date Package Downloader

2011:12:20-16:18:01 astaro audld[1062]: patch up2date possible

2011:12:20-16:18:03 astaro audld[1062]: Could not connect to Authentication Server 79.125.21.244:443 (code=500).

2011:12:20-16:18:03 astaro audld[1062]: Could not connect to Authentication Server 79.125.21.244:443 (code=500).

2011:12:20-16:18:03 astaro audld[1062]: Could not connect to Authentication Server 175.41.132.12:443 (code=500).

2011:12:20-16:18:03 astaro audld[1062]: Could not connect to Authentication Server 175.41.132.12:443 (code=500).

2011:12:20-16:18:03 astaro audld[1062]: Could not connect to Authentication Server 184.72.238.199:443 (code=500).

2011:12:20-16:18:04 astaro audld[1062]: Could not connect to Authentication Server 184.72.238.199:443 (code=500).

2011:12:20-16:18:04 astaro audld[1062]: >=========================================================================

2011:12:20-16:18:04 astaro audld[1062]: All 6 Authentication Servers failed

2011:12:20-16:18:04 astaro audld[1062]: '175.41.132.12:443'                    Code: '500'

2011:12:20-16:18:04 astaro audld[1062]: '184.72.238.199:443'                   Code: '500'

2011:12:20-16:18:04 astaro audld[1062]: '79.125.21.244:443'                    Code: '500'

2011:12:20-16:18:04 astaro audld[1062]: 

2011:12:20-16:18:04 astaro audld[1062]:  1. Modules::Trad_Get_Filelist::contact:1524() audld.pl

2011:12:20-16:18:04 astaro audld[1062]:  2. main::authenticate:574() audld.pl

2011:12:20-16:18:04 astaro audld[1062]:  3. main::run:378() audld.pl

2011:12:20-16:18:04 astaro audld[1062]:  4. main::top-level:27() audld.pl

2011:12:20-16:18:04 astaro audld[1062]: Up2Date prefetch failed

2011:12:20-16:18:04 astaro audld[1062]: |=========================================================================

2011:12:20-16:18:04 astaro audld[1062]: id="3703" severity="error" sys="system" sub="up2date" name="Authentication failed, no valid answer from Authentication Servers"

2011:12:20-16:18:04 astaro audld[1062]: 

2011:12:20-16:18:04 astaro audld[1062]:  1. main::alf:841() audld.pl

2011:12:20-16:18:04 astaro audld[1062]:  2. main::authenticate:578() audld.pl

2011:12:20-16:18:04 astaro audld[1062]:  3. main::run:378() audld.pl

2011:12:20-16:18:04 astaro audld[1062]:  4. main::top-level:27() audld.pl

2011:12:20-16:33:01 astaro audld[1668]: Starting Up2Date Package Downloader

2011:12:20-16:33:02 astaro audld[1668]: patch up2date possible

2011:12:20-16:33:03 astaro audld[1668]: Could not connect to Authentication Server 79.125.21.244:443 (code=500).

2011:12:20-16:33:03 astaro audld[1668]: Could not connect to Authentication Server 79.125.21.244:443 (code=500).

2011:12:20-16:33:04 astaro audld[1668]: Could not connect to Authentication Server 175.41.132.12:443 (code=500).

2011:12:20-16:33:04 astaro audld[1668]: Could not connect to Authentication Server 175.41.132.12:443 (code=500).

2011:12:20-16:33:04 astaro audld[1668]: Could not connect to Authentication Server 184.72.238.199:443 (code=500).

2011:12:20-16:33:04 astaro audld[1668]: Could not connect to Authentication Server 184.72.238.199:443 (code=500).

2011:12:20-16:33:04 astaro audld[1668]: >=========================================================================

2011:12:20-16:33:04 astaro audld[1668]: All 6 Authentication Servers failed

2011:12:20-16:33:04 astaro audld[1668]: '175.41.132.12:443'                    Code: '500'

2011:12:20-16:33:04 astaro audld[1668]: '184.72.238.199:443'                   Code: '500'

2011:12:20-16:33:04 astaro audld[1668]: '79.125.21.244:443'                    Code: '500'

2011:12:20-16:33:04 astaro audld[1668]: 

2011:12:20-16:33:04 astaro audld[1668]:  1. Modules::Trad_Get_Filelist::contact:1524() audld.pl

2011:12:20-16:33:04 astaro audld[1668]:  2. main::authenticate:574() audld.pl

2011:12:20-16:33:04 astaro audld[1668]:  3. main::run:378() audld.pl

2011:12:20-16:33:04 astaro audld[1668]:  4. main::top-level:27() audld.pl

2011:12:20-16:33:04 astaro audld[1668]: |=========================================================================

2011:12:20-16:33:04 astaro audld[1668]: id="3703" severity="error" sys="system" sub="up2date" name="Authentication failed, no valid answer from Authentication Servers"

2011:12:20-16:33:04 astaro audld[1668]: 

2011:12:20-16:33:04 astaro audld[1668]:  1. main::alf:841() audld.pl

2011:12:20-16:33:04 astaro audld[1668]:  2. main::authenticate:578() audld.pl

2011:12:20-16:33:04 astaro audld[1668]:  3. main::run:378() audld.pl

2011:12:20-16:33:04 astaro audld[1668]:  4. main::top-level:27() audld.pl

All other communications are fine - the problem appears to be limited to the up2date servers.

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Parents

0 bitonw over 13 years ago

21/12/2011 14:38:09 [CRIT-310] Up2Date prefetch failed
21/12/2011 14:53:11 [INFO-310] Up2Date prefetch is working again

times in gmt
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0 mdallagi over 13 years ago in reply to bitonw

here the same problem....what is happening?
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0 ghendel over 13 years ago in reply to mdallagi

I hope this help other,

I had the same problem on one of my ASG but not on a Secondary one.

Re-installation of the failing ASG did not solved the problem. I am guessing the backup restore caused it.

By copying the /etc/up2date folder content from the working ASG to the failing one solved the issue. Exactly what is wrong/corrupted I am not sure. There simply not enough time in the day to do this.
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0 ghendel over 13 years ago in reply to mdallagi

I hope this help other,

I had the same problem on one of my ASG but not on a Secondary one.

Re-installation of the failing ASG did not solved the problem. I am guessing the backup restore caused it.

By copying the /etc/up2date folder content from the working ASG to the failing one solved the issue. Exactly what is wrong/corrupted I am not sure. There simply not enough time in the day to do this.
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