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replace hard disk

my end customer has two ASG 525 in clustering mode and they are working fine.
On the primary FW, the Hard Disk in slot 0 suddenly didnt work and after doing an RMA for it i replaced the hard disk after turning off the FW and turned it on again, but the FW didnt detect the hard disk and it didnt work again.
I need to know if there is a procedure to replace the hard disk on the FW.
The FW with the infected hard desk is now slave and without the Hard disk in slot 0, please advice.

Thank you
Mohammed

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0 Scott_Klassen over 14 years ago

Since you did an RMA, there must be a support contract involved. I'd suggest starting a ticket with Astaro Support, just in case the problem wasn't with the hard drive itself and instead was with the controller.

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0 mamarneh over 14 years ago in reply to Scott_Klassen

thx Scott for the reply, i have opened a case with the support team and waiting for their response, but do you know if there is a procedure to replace it??
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0 mamarneh over 14 years ago in reply to Scott_Klassen

thx Scott for the reply, i have opened a case with the support team and waiting for their response, but do you know if there is a procedure to replace it??
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