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HA MTU error. Shuts down secondary.

Simon Shaw
Hi, I have version 8.003 with HA setup as Active/Passive.

Two machines are identical.  (Dell R210's)
When enabling HA I'm getting an MTU error on the heartbeat link interface and the passive machine shuts down.
Ports are connected via a straight through ethernet cable which has worked previously.

I thought this bug was fixed a long time ago?

Hardware is: eth1 [Broadcom Corporation NetXtreme II BCM5716 Gigabit Ethernet]
Auto negotiation: On
Supported link modes: 10baseT/Full,10baseT/Half,100baseT/Full,100baseT/Half,1000baseT/Full
MAC Address: 00:26:b9:83:f9:c1
Virtual MAC Address: 00:1a:8c:f0:e3:41
Interrupt (IRQ): 17
PCI Device ID: 0x163b:0x2a5
MII capable: No
HA link monitoring: Yes


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  • 0
    This happens very rarely.  When it happened to another customer where I could go on-site, neither we nor Astaro could determine why it had happened, and we were working with Astaro appliances!  In that case, I think it was a question of moving from cluster to Hot-Standby, but I was less interested in having Astaro figure it out than I was in getting a quick fix and getting home before mid-night!  In any case, JFK, I don't think Astaro has been able to reproduce this anomaly in order to find the cause.  Astaro Support should take care of your customer's problem quickly if the fix above doesn't work.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0
    This happens very rarely.  When it happened to another customer where I could go on-site, neither we nor Astaro could determine why it had happened, and we were working with Astaro appliances!  In that case, I think it was a question of moving from cluster to Hot-Standby, but I was less interested in having Astaro figure it out than I was in getting a quick fix and getting home before mid-night!  In any case, JFK, I don't think Astaro has been able to reproduce this anomaly in order to find the cause.  Astaro Support should take care of your customer's problem quickly if the fix above doesn't work.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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