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Not a valid license.

Hello,

I have just downloaded and installed Astaro Security Gateway 8.001 using the link provided in the e-mail "Astaro Security Gateway Home Use".

Attached to the e-mail came a license file (pgp signed) that I have been trying to install using the web interface (Management -> Licensing -> Installation).

I upload the file, click on apply and get: "Not a valid license" error.

I have tried requesting another license but I get the same error.

Now it would help if the error message was a bit more specific but unfortunately it isn't, so I'm stuck.

Does anybody have a clue ? thank you.

E.

This thread was automatically locked due to age.

0 RFCat_vk_01 over 15 years ago

Hi,
log into your myastaro site and download a fresh copy of the licence.

Regards

Ian M
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0 AngeloC over 15 years ago

Hi, please be sure as well that the installation has a valid date and time, since that can affect licensing if not set correctly.
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0 Darryl Smith over 15 years ago in reply to AngeloC

I am also getting the same error message. I have tried downloading a new Home Edition license. I am not sure if this is related, but for me the registration screen for the Home User license is in German

Darryl
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0 Darryl Smith over 15 years ago in reply to Darryl Smith

G'Day

Is anyone able to help with the NOT A VALID LICENSE issue?

Darryl
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0 anonymous_02 over 15 years ago in reply to Darryl Smith

Which ISO file did you use for installation?

Regards,
Daniel
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0 Darryl Smith over 15 years ago

Hi Daniel...

asg-8.001-20.1.iso from astaro internet security

Thanks

Darryl
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0 BAlfson over 15 years ago

Have you upgraded your license to the new version used by V8?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Darryl Smith over 15 years ago

Hi Bob

Rather than upgrading, I have attempted to create a new license by selecting Home Edition under Trials and Downloads in MyAstaro. Maybe this is my mistake.

Darryl
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0 RFCat_vk_01 over 15 years ago in reply to Darryl Smith

Bob,
you have to move a to a time zone further west than I am. You beat me to the answer again.LOL

Ian M
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