After several notices regarding the Unix 2038 bug I arranged an outage for my "HA" ASG425's on Saturday night so I could perform the 7.504 to 7.507 update.
I performed a backup of the config and cautiously applied the 7.506 and then only one of the appliances took the update. The other one is stuck in the infamous "up2date" cycle.
I tried power-cycling them with no luck so I called Asstaro. Then I get the condecending voicemail to not call them and open an e-ticket which I guess is more convenient for them. So I open an e-ticket and then...crickets - and no this isn't the first time I have gone thru this drill.
I have 1200 users and so-called Gold Support - I'm not entirely sure what they consider Gold but I would hope that someone could at least take a phone call or answer a ticket after 36 hours!
Anyway, thru some miracle the proxy is still functioning with more frequent e-directory issues but again that is nothing new either.
I understand that they are dealing with yet another bunged-pattern-update issue but this is pathetic.
Its no wonder why they only have home-users.
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