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Astaro 7.005 can't manual up2date

rukawa
I get and apply  licence from sale  already.
and download up2date file and upload to FW by manual
this log file show


2007:10:26-15:30:01 (none) auisys[15267]: 1. main::alf:72() auisys.pl 
2007:10:26-15:30:01 (none) auisys[15267]: 2. main::auisys_prepare_and_work:430() auisys.pl 
2007:10:26-15:30:01 (none) auisys[15267]: 3. main::top-level:34() auisys.pl 
2007:10:26-15:32:01 (none) audld[15341]: Starting Up2Date Package Downloader (Version 1.57) 
2007:10:26-15:32:01 (none) audld[15341]: >========================================================================= 
2007:10:26-15:32:01 (none) audld[15341]: id="3713" severity="error" system="System" sub="up2date" name="Fatal: no valid license found." 
2007:10:26-15:32:01 (none) audld[15341]: 
2007:10:26-15:32:01 (none) audld[15341]: 1. main::alf:739() audld.pl 
2007:10:26-15:32:01 (none) audld[15341]: 2. main::run:308() audld.pl 
2007:10:26-15:32:01 (none) audld[15341]: 3. main::top-level:33() audld.pl 

how to resolve  this plob.[:S]


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  • 0 in reply to rukawa
    Where's the line about maintenance (should be "maintenancesilver", "maintenancegold", or "maintenanceplatinum")?  That one is missing, and it, not the expiration date you have highlighted, controls whether you can up2date or not... at least that is my understanding.  The product will keep running, as the expiration date you have listed says, "forever", but the up2dates are tied to maintenance...

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    Incidentally, if you do have maintenance (Gold or otherwise), simply starting a case with Astaro Support would get this resolved for you pretty quickly. Also, make sure you actually bought maintenance; as a reseller I make sure it's bundled with the sale... maybe your reseller didn't input the license info correctly -- they should be able to straighten this out for you.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to ReD-MaN
    You do not show any Up2date or maintenance dates. Did you not buy the Maintenance? If not, you don't get any up2dates.

    Should look like:

    [AstaroUp2Date]
    Start = 03/21/2007
    Stop = 03/21/2008

    [AstaroSupport]
    Start = 03/21/2007
    Stop = 03/21/2008

    [AstaroIntrusionProtection]
    Start = 03/20/2007
    Stop = 03/21/2012

    [MaintenancePlatinum]
    Start = 03/21/2007
    Stop = 03/21/2008



    In my license  I don't have any infomation as your 
    on the last post of me that  is a all text in licencse file  [:(]

    and my boss buy license from saler already 2 license
    - ( the license which saler send to me is a  .txt file )  true or not
    or I must set what special policy/service ? 

    this pic i'm show all information on license 
    If that wrong license I'll phone to my saler.   Thank you for all
  • 0 in reply to rukawa
    You should contact them, or check to find out why you don't have maintenance. You need to have that to get any updates.
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