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Schlechter Sophos Support

Michael Kroll

Der Sophos Support ist eine Katastrophe.

Ich habe einen Fall bei Sophos .eingestellt. Nach 6 Wochen und vielen unsinnigen Mail wird nun mir wieder die erste Lösung zu gesendet.

Es wird überhaupt nicht auf mein Problem eingegangen. Die Support-Mitarbeiter scheinen nicht die nötigen Fachkenntnisse zu haben.

Deutschen Support gibt es ja leider keinen mehr, der war fachlich wesentlich besser.

Auch überlegen wir den Virenscanner zu wechseln, weil auch die Virensignaturen hinter allen Virenscannern hinterher hängen.. Getestet mit VirusTotal..



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  • FormerMember
    0 FormerMember

    Hi ,

    I sincerely apologize for the inconvenience! We're actively working on initiatives to improve the overall Support experience. Could you please send your support case via a PM? I'd be more than happy to look into it for you and follow up with internal teams.

    Thanks,

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  • FormerMember
    0 FormerMember

    Hi ,

    I sincerely apologize for the inconvenience! We're actively working on initiatives to improve the overall Support experience. Could you please send your support case via a PM? I'd be more than happy to look into it for you and follow up with internal teams.

    Thanks,

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