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ASG320 UTM9 v9.4x wifi calling and video calls jittery

I have an ASG320 running UTM9 9.4x. T-Mobile Wifi calling behind the Sophos is jittery and unreliable. I also noticed it on facebook video calling last week - horrible audio connection and jittery, though that was a one time occurrence. The main issue here is the T-Mobile Wifi calling. When connecting the AP upstream of the Sophos, the problem stops. 

Steps we've taken:

Watched firewall logs during said events. No pertinent blocks. We've even opened up any ANY-ANY-ANY rule during testing. Turned off IPS (or used a network that isn't filtered by IPS) - same results. 

 

We are at a loss, any suggestions?



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