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HTML5 portal user not synchronizing well

thomas raikkonnen

Hi have 2 users who are part of the same AD groups named testts and testvpn2.
Both are able to login into the HTML 5 user portal, however only testts is able to access the resources.

In the user window I see that testvpn2 user doesn't have the VPN-Aphrodite group, however he is member of the group.
A manual sync has been triggered.



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  • 0 in reply to thomas raikkonnen

    Indeed it is, Thomas!

    Membership in Backend Groups hasn't shown in the past, so I suspect that there might be a glitch in this new capability.

    What if you Edit the AD server on the 'Servers' tab and test the other user - does it show that he's a member of the "VPN-Aphrodite" group?  Does group membership now show up for the user?

    What happens if you enable 'Active Directory Group Membership Synchronization' on the 'Advanced' tab of 'Authentication Services' and then press the [Synchronize now] button - does the user then show membership?

    Cheers - Bob

  • 0 in reply to BAlfson

    Hi

    I get the following message on both servers.
    However, the user is member of the "VPN-Aphrodite" AD group.

    Enable AD group membership background sync was already ticked and I pressed the button last week as well.

    The UTM also has been updated to the latest version (9.506-2)

     

    User authentication:

    Authentication test passed.


    User is a member of the following groups:

    No groups have been found for this user
  • 0 in reply to thomas raikkonnen

    Did Sophos Support say that this is a bug?

    Cheers - Bob