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Support is horrible

This has to be the worst support I have ever gotten from any large(ish) tech company. It makes me miss the old Dell days when it took 45+mins to get someone on the phone, at least they could help you when you finally did...

I have been trying to get help with a feature in our UTM that is not functioning at all, SPX encryption, and all I have gotten for the past 3 WEEKS are "escalations" and waiting and then remote sessions to go over the same thing over and over and over again just for some Indian support company tech desk to tell me they don't know.... I am seriously considering looking for another soltion even though it would be a nightmare to reconfigure all that I have as well as the investment we have in Sophos.

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402vette over 7 years ago

STILL fighting with support.... The RPM didn't resolve the issue and so now it's been 2 days since I hear anything else, and now get an email of "a developer is available for the next 30mins for a live session" well of course I couldn't respond fast enough so I doubt I will hear back from this company for another couple days with more excuses and no resolve... This is becoming ridiculous to say the least.
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402vette over 7 years ago

STILL fighting with support.... The RPM didn't resolve the issue and so now it's been 2 days since I hear anything else, and now get an email of "a developer is available for the next 30mins for a live session" well of course I couldn't respond fast enough so I doubt I will hear back from this company for another couple days with more excuses and no resolve... This is becoming ridiculous to say the least.
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Support is horrible

Submitted a Tech Support Case lately from the Support Portal?