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Support is horrible

402vette

This has to be the worst support I have ever gotten from any large(ish) tech company. It makes me miss the old Dell days when it took 45+mins to get someone on the phone, at least they could help you when you finally did...

 

I have been trying to get help with a feature in our UTM that is not functioning at all, SPX encryption, and all I have gotten for the past 3 WEEKS are "escalations" and waiting and then remote sessions to go over the same thing over and over and over again just for some Indian support company tech desk to tell me they don't know....  I am seriously considering looking for another soltion even though it would be a nightmare to reconfigure all that I have as well as the investment we have in Sophos.



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  • Hi All,

    If you have a bad experience with Support and Engineers activities then please DM me the case#. Alongside, I have my Team monitoring the @SophoSupport Twitter Handle. If you have any queries in regards to a case or an issue please Tweet us and we assure you a quick assistance and we shall try to help you to expedite the case.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • Hi All,

    If you have a bad experience with Support and Engineers activities then please DM me the case#. Alongside, I have my Team monitoring the @SophoSupport Twitter Handle. If you have any queries in regards to a case or an issue please Tweet us and we assure you a quick assistance and we shall try to help you to expedite the case.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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