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Roblox android app

i have setup utm home on a spare server i had lying around at home, all works really well apart from the roblox app on the kids 2 android tablets, the pc app and the website work but for some reason i cant get the app to work when the tablets are configured to used the utm as a proxy if i remove the proxy setting the app works.

ive opened ports outbound as recommended on the roblox site that has been mentioned on a previous post on this site, i have also added the exceptions for the web filter i found in another post i even tried using wireshark to see if there were any ports or sites the app was using but nothing.

Has anyone got any ideas that might help?

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0 BAlfson over 7 years ago

Hi, Chris, and welcome to the UTM Community!

Show us a line from the Web Filtering log where the roblox app is blocked.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Chris Mottershead over 7 years ago in reply to BAlfson

i cant, the app refuses to connect only when using the proxy and nothing appears to be blocked by the filter and no logs show anything being blocked ive been trying to get this working for almost 3 weeks and i have not seen a singe message that says the app, port or address has been blocked.
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0 rfcat_vk over 7 years ago in reply to Chris Mottershead

Hi,

what mode are you using the web proxy in?

Have you looked at the web log, not just the firewall log?

ian

XG115W - v19.5.1 mr-1 - Home

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0 Chris Mottershead over 7 years ago in reply to rfcat_vk

the proxy is in transparent mode and i have checked the web log and the firewall log the firewall log shows dropped connections but nothing from the ip of the device the app is installed on, the strange thing is the app on a pc and and xbox works no problem it only seems to be the android app i'm struggling with
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0 rfcat_vk over 7 years ago in reply to Chris Mottershead

Sounds a bit like your android device is picking up its own address outside of your DHCP server range.

Ian

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0 rfcat_vk over 7 years ago in reply to Chris Mottershead

Sounds a bit like your android device is picking up its own address outside of your DHCP server range.

Ian

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Roblox android app

Submitted a Tech Support Case lately from the Support Portal?