Guest User!

You are not Sophos Staff.

Thread Info
  • State Suggested Answer
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 2 replies
  • Answers 1 answer
  • Subscribers 6 subscribers
  • Views 4244 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Web Protection - "Content blocked"-window not displaying correctly

wstahn

Hi,

suddenly, on our UTM9 machines (9.503-4) the "Content blocked" window is not displaying correctly anymore. Graphic elements are missing, it's text only. When clicking on "Unblock URL (will be logged)", the URL https://passthrough.fw-notify.net/static/auth_override.html?category=156&return=https://........ cannot be displayed...

I checked this with different browsers from different computers, same behaviour everywhere.

Any ideas?

regards,

Wolfgang



This thread was automatically locked due to age.
  • 0

    Hi  

    Thank you for reporting this issue. We have received several reports today of the same issue. We have escalated all the known cases so far and our team is investigating. I will update your post once we know more. 

    Cheers,
    Karlos

    Karlos
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.
  • 0 in reply to Karlos

    UPDATE:

    The issue should now be resolved. It could take up to 30 minutes to publish record.

    It was fixed internally and was caused due to a DNS record being removed publicly which was required for browser authentication.

    Please clear DNS caches and retest.

    We've tested in our environment and can now resolve passthrough.fw-notify.net

    Thanks,

    Karlos

    Karlos
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?