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Sophos Support "Emails no longer supportet" tweet...

KaySeemann

Hi Community...

has anybody else seen the tweet by "Sophos Support" :

"Emails to Support are no longer supported. To contact us, pls fill a webform, use chat, SophServ or call us: soph.so/qWpP30fzTkB  ^kc"

does this apply to "UTM 9 Premium" Support too?



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  • +1

    Hi  

    Yes, that includes premium support emails. The following emails that will no longer be supported after today (12:00 BST) are as follows:

    support@sophos.com (including premium@sophos.com and platinum@sophos.com) ; 

    advanced@sophos.com ; 

    support@sophos.de ; advanced@sophos.de ; 

    support@sophos.fr ; advanced@sophos.fr ; 

    support@sophos.it ; advanced@sophos.it ; 

    soporte@sophos.com

     

    Please take advantage of all our other methods. Support Chat is now live, creating a ticket through our webform on Sophos.com is just as easy and efficient, and of course our call centres are open 24/7!

     

    Cheers,
    Karlos

  • 0 in reply to Karlos

    Please also note that this affects NEW case creations. Once a case is created, existing workflows remain.

    Thanks,

    Karlos

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