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Internet not working on network

Joshua Bell

I am trying to setup a UTM with a home license, I have everything set up and looking good, all interfaces show up. I am able to ping websites from the UTM web interface, but I am not able to browse the web from any devices.

What do I need to do to fix this?



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  • 0

    First thing to check then:

    On left hand menu:

    Support > Tools > DNS Lookup > enter google.com and press enter. You should see a reply which shows that the UTM is resolving names to IP's (ie DNS is functioning)

    If the above is ok, the next step is to look at your clients. Assuming you are using windows, do an ipconfig /all to see what ip address/subnet gateway and dns servers your are getting.

    Post the results back here.....

  • 0 in reply to Louis-M

    I actually got it to work by disabling DHCP on my router, and enabling it on the UTM, basically rendering the router to a WAP....but from what I understand this shouldn't be necessary, but it works all the same so I am happy.

    Thanks for the suggestion though.

  • 0 in reply to Joshua Bell

    probably your router's DHCP configures itself to be the default gateway and not the Sophos UTM....

    Managing several Sophos UTMs and Sophos XGs both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

    Sometimes I post some useful tips on my blog, see blog.pijnappels.eu/category/sophos/ for Sophos related posts.

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  • 0 in reply to apijnappels

    Hmm I didn't think about that. I bet you are right. Probably better this way anyways, as the UTM is a desktop as opposed to the limited resources on the router.

  • 0 in reply to Joshua Bell

    Hi, Joshua, and welcome to the UTM Community!

    Your current setup is good.  Ideal is to bridge the ISP's modem, giving the UTM a public IP on its External interface, turn off DHCP on the wireless router and use it as a wireless switch on the Internal interface of the UTM.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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