This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

No internet access after fresh UTM Home Edition Install

 Not sure what Im doing wrong. I have a ESXI 6.5 hypervisor. I have theee nics tied to the sophos vm. One for LAN, WAN, and DMZ. My ISP is Comcast. I recently had a Cisco ISA570W as my router/gateway and the license just ran out so I wanted to try Sophos UTM. Old Cisco router was 192.168.1.1 default gw. Connected to a Dell Powerconnect 5324 L2 switch where everything is plugged in on my network (printers, AP, etc)

Plan was to setup the new UTM VM on my host, get a new IP from Comcast after resetting my modem (which I did accomplish), and connect my dell switch to the 2nd physical nic setup as the LAN interface in my UTM so everything would get addresses and resolve to the internet.

Well, Thats where it all went wrong. I am getting a WAN IP, but for some reason I can't get anything on the LAN to work right. I setup DHCP, I setup DNS forwarding to my ISP, but I can't get an ip automatically or get to anything on the net. I used the support tools in the utm to ping google.com but it only works at this time via the WAN interface. I'm at a loss at the moment. I really wanted to get this going, but there is no documentation anywhere on how to do this properly. 

All I want to do is this... cable modem> nic1 (WAN) > then nic2 (LAN) > dell switch > rest of my network. Dell switch has an IP of 192.168.1.3 Wireless AP is 192.168.1.2 Want to setup UTM as 192.168.1.1/24. I plug my laptop directly into the LAN port and no luck on getting dhcp to work. no clients are registering dhcp either. I went through the setup and it was all good until I got here. If anyone has any ideas, please let me know. I'm at a loss and I really need to get my internet back up and running. Sorry about the tone, its late and i've been working on this for hours trying to sort it all out. thanks in advance!



This thread was automatically locked due to age.
  • Hi, Jason, and welcome to the UTM Community!

    If you search here, you will see that the VMXNET3 NICs are preferred for the UTM.

    What do you mean by "I can't get an ip automatically?"

    There are several common mistakes by people new to WebAdmin.  Do you have a masquerading rule like 'Internal (Network) -> External'?  See #3.1 in Rulz.

    Since you have a new device with the same IP as the old Cisco, you have to reboot the Dell switch to get it to clear the ARP entry for 192.168.1.1.

    Any better luck after those few changes?

    Cheers - Bob

  • Thank you for the reply! I think I figured it out. It was late and I didn't realize I was plugged into the wrong port on my ESXI host. smh Once I got it sorted out, I was able to get an IP from my modem. 

    I did reboot the dell switch as well and unplugged the cisco router once I got it all sorted and its working well now! Thanks everyone.