General Discussion Polycom via UTM

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Polycom via UTM

Padraig O'Reilly over 8 years ago

Hi All,

Can anyone give me some pointers on the correct setup for a Polycom Realpresence behind a UTM.

The Polycom will be accessed by a defined list of external companies with their IPs being known.

I've tried getting it up and running using NAT statements but am obviously missing something.

Thanks

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0 BAlfson over 8 years ago

Does doing #1 in Rulz give you any ideas?

Cheers - Bob
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0 BAlfson over 8 years ago

Does doing #1 in Rulz give you any ideas?

Cheers - Bob
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0 Terry-Lee Cloete over 7 years ago in reply to BAlfson

Hi

I tried this still not working, any luck trying to set this up?

internal all my polycoms can communicate, but i cant make and receive external video calls?

Kind regards,
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0 BAlfson over 7 years ago in reply to Terry-Lee Cloete

Hi Terry-Lee and welcome to the UTM Community!

Did you try my suggestion above? Read #1 closely.

Cheers - Bob
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0 Terry-Lee Cloete over 7 years ago in reply to BAlfson

Hi Bob, thanks.

But i did that but i still have the same issue?

Any ideas?
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0 DouglasFoster over 7 years ago in reply to Terry-Lee Cloete

You have not told us what logs you checked or what you found, so there is nothing to diagnose. We don't know which UTM subsystem is handling your traffic, because you did not say what if any log files you checked.

I am guessing that your software uses two ports, one for system login and a different one for the actual session. These configurations can be extra difficult to configure correctly. What does the RealPresence documentation say about using the product through a firewall?

If sounds like you are having trouble because you don't understand what Polycom is doing and you don't understand how UTM works. Use this as a learning opportunity. Read the Wiki articles.
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