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UTM 9.413 - Everyone Locked Out

ITAdmin8

Hi,

I was just wondering if anyone else has experienced any similar issues? We've had a couple of these - about 2 months apart.

We're using UTM 9 as a WAF to publish our Exchange Webmail.

The system stops authenticating webmail logins and also logging in to the Admin web page and SSH login for the admin user too - every login attempt returns a wrong password message. The only fix is to reboot, at which point logins are back to normal.

We're running on 9.413 on VMware ESXi 6. 

many thanks,

Tom



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    Hi Tom,

     

    We've had this a couple of times where the UTM just appears to stop allowing admin users to log into it with messages about incorrect passwords (we can't all be wrong).

    Normally we've found that the UTM will recover on it's own, but this can be one or two hours later.

    Must admit to not having logged a call about it and no services being provided by the UTM appear to be affected, it's just an admin annoyance.

     

    Best regards,

     

    Dan

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  • 0

    Hi Tom,

     

    We've had this a couple of times where the UTM just appears to stop allowing admin users to log into it with messages about incorrect passwords (we can't all be wrong).

    Normally we've found that the UTM will recover on it's own, but this can be one or two hours later.

    Must admit to not having logged a call about it and no services being provided by the UTM appear to be affected, it's just an admin annoyance.

     

    Best regards,

     

    Dan

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