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UTM9 Isn't Synching with Active Directory

TitanRob16

Hi all,

As the title says, our UTM9 isn't synchronising with Active Directory correctly. This has happened only after we re-organised our Active Directory structure and moved some OUs/groups/users around. However, I have gone into Definitions and Users - Authentication Services and updated the "Prefetch Directory Users" CN and the Server Bind DN. For the latter, I set-up a new Sophos account as it was previously using an active domain user account. My guess is that the Sophos account I set-up in Active Directory doesn't have the correct permissions to look at AD and pull the information. Is there anything I can check? 

Any help with this would be greatly appreciated.



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  • 0 in reply to BAlfson

    That's the thing - it doesn't show anything for a user that was not prefetched at all. It says there is nothing new to synchronise, and I definitely cannot see them in the list of users on the UTM. 

    This is why I'm thinking it's a permissions issue with the account the UTM uses to sync with AD. Does the account need any specific permissions? 

  • 0 in reply to BAlfson

    I got it to work - I had to give the account the permission to read the domain user information, then change the OUs and select Save. I was then able to select 'Prefetch Now' and it worked :) 

     

    Thanks for the help!