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User Portal not reachable anymore

FrankAndert

Hi everybody,

 

we have the UTM 9 as a VM.

From one day to another I'm not able to connect to the User Portal anymore.

 

- Version 9.406-3

- Two interfaces (one for the Service (SMTP), one for (internal) Management)

- User Portal is listening on the Service Interface on Port 443 to "any"

- Default Gateway is the Service Interface GW

 

I can see in the tcpdump, that there are packets leaving the correct interface (Service Interface) with the wrong IP (IP from the Management Interface).

 

There are no NAT-Rules configured, but there is a policy route for HTTPS on the Service Interface.

 

Any thoughts?

 

Cheers,

Frank



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    Hi Frank,

    Try restarting httpd services, take SSH to UTM and execute,

    etc/init.d/httpd restart

    If the issue still persists, please show us the captures for TCPdump when a system tries to access the Web Admin on the UTM's IP Address and port 4444.

     

    Thanks

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  • 0

    Hi Frank,

    Try restarting httpd services, take SSH to UTM and execute,

    etc/init.d/httpd restart

    If the issue still persists, please show us the captures for TCPdump when a system tries to access the Web Admin on the UTM's IP Address and port 4444.

     

    Thanks

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