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Reinstalling UTM9 and restoring from backup - does it restore all configuration?

traderjay

Hi All - I am running into so serious issues whereby all my NAT rules stopped working. More on my separate thread here - https://community.sophos.com/products/unified-threat-management/f/network-protection-firewall-nat-qos-ips/80743/please-help-all-dnat-rules-suddenly-stopped-working-affecting-remote-access-and-external-access

I am thinking of re-installing the UTM as I am wondering if all the updates have "corrupted" the software. If I download a backup file from here and restore it after a fresh install, will I get back all the previous custom configs and settings such as my network host, services, DNAT and Application control rules?

 



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  • 0

    Hi Tradejay,

    Yes, all the previous configurations will be restored.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0

    One thing to be aware of when reinstalling is that you will lose your logs/history from the box if you are not logging remotely.  So long as that is not important to you, yes, a backup should restore all of your previous configurations/settings.

  • 0

    Jay, before you re-image from ISO, try two things:

    1. Restore the backup made on 9-17.  If that works, try the one made 9-20.  Use the newest backup that works.
    2. Reboot the UTM.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    sachingurung & balfson - from the bottom of my heart I want to say THANK YOU for all the help! It turned out that that issue is caused by the ISP's Piece of crap modem that somehow reset itself to default and lost the bridge mode. So I am effectively in a double NAT situation without noticing it. The modem somehow lost the ability to bridge and I had it swapped out and now everything is working! I did do a re-image and restored previous setting the process is flawless.

    How did I finally realize the issue? I tried to do a fresh UTM install and re-config things from scratch without much avail. Then with great sadness I decided to try another UTM called ClearOS and during the setup, it displayed the IP of my LAN and WAN port. The WAN IP is certainly not my public IP and thats how i realized it is not in bridge mode. ClearOS is just like a kid's toy vs the true enterprise grade Sophos UTM!

    So happy to have everything back up and I knew Sophos with such stellar reputation wouldn't break something this simple through an update!

  • 0 in reply to sachingurung

    All but wifi vouchers if you use these. Wifi vouchers are NOT in the backup.

    Managing several Sophos UTMs and Sophos XGs both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

    Sometimes I post some useful tips on my blog, see blog.pijnappels.eu/category/sophos/ for Sophos related posts.