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showing Model: ASG Software when it is actually UTM9 SG115W.

fwadmin

hi i am a newbie:
acquired a SG115w, the retailer will set up all the parameters that I wanted. it turns out that everything worked fine until yesterday when I said that the license expired. and not allowed to enter the webadmin and rejected the license generated from the account MyUTM.

the seller sent me a trial license, and proceeded to enter the webadmin. after entering the webadmin I note that the model is wrong, is showing Model: ASG Software when it is actually UTM9 SG115W.

ask what are the reasons that could change and was told that an update could be.

My license expires August 14, 2016, I have several questions:

1. It is true that the update could have made this change?
2. will be some error update? (UTM 9.3)
2. charge the seller for a ASG software when you set it up?
3. if restored as manufactured, and then upload the last backup
       just load the configuration?

Thanks in advance,



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    Hi, and welcome to the UTM Community.

    1. No.

    2a. No.

    2b. I don't understand.

    4.  Almost, but someone will need to recover/regenerate the /etc/asg file for you to be able to load the hardware ISO.

    You need to get Sophos Support involved.  You probably will need to go through your reseller.  Good luck!

    Cheers - Bob