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URL cannot be retrieved, connection reset by peer

VincentMokonyane

Hi

I have been struggling for sometime with the error "URL could not be retrieved":

Error Encountered

While trying to retrieve the URL: http://urlLOGIN

The following error was encountered:

  • Read Error

The system returned:

    (54) Connection reset by peer

An error condition occurred while reading data from the network. Please retry your request.

Your cache administrator is webmaster. 

Background :

This is the only website i'm having problems with, the main website (www.url.x.x) can open without problems, the problem is on a link that has a logon screen, meaning you would go to the actual site, then click atleast 3 links to get to a link that has login screen and then enter the username and password, the website would take time say 3 mins processing and then at the end throw the above error.  I can access the very same website using 3G or a cellphone without problems except when i'm going through the Sophos UTM proxy. 

Resolution attempt:

I tried creating exceptions for the actual website: Filtering options>Exceptions & added the website under Filtering options>Misc in the Transparent mode skip list, added it also on Allowed target services. Have also created a firewall rule to allow port 10443: Source host>service port 10443>Destination host and all this trouble still no luck.

Firewall logs linked to the problem

1. astaro httpproxy[6253]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="POST" srcip="" dstip=" " user="" ad_domain="" statuscode="502" cached="0" profile="REF_HttProProxySwitc (Proxy Switchy)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="1144" request="0xbdbc2800" url="http://urlLOGIN" referer="http://urlLOGIN" error="" authtime="0" dnstime="41" cattime="0" avscantime="0" fullreqtime="256266588" device="0" auth="0" ua="Mozilla/5.0 (Windows NT 6.1; Trident/7.0; rv:11.0) like Gecko" exceptions="av,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension"


2. astaro httpproxy[6253]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="" dstip="64.4.54.165" user="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProProxySwitc (Proxy Switchy)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="7274" request="0xdb8fa800" url="https://urs.microsoft.com/" referer="" error="" authtime="0" dnstime="182640" cattime="101" avscantime="0" fullreqtime="1398924" device="0" auth="0" ua="VCSoapClient" exceptions="av,fileextension" category="105" reputation="trusted" categoryname="Business" application="micrsoft" app-id="1151"

For log no1 i have removed the srcip,dstip & the actual url(with urlLOGIN) for security reasons but for log 2 i only removed the srcip and did not remove dstip because i do not understand why that IP is the destination.

If somebody could kindly assist me and any other person having a similar problem.

Thanks very much in advance



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  • 0

    statuscode="502" and fullreqtime="256266588" mean that the server involved doesn't like the proxy.  Since you already have an Exception for AV, I think your only choice is to skip the proxy for the FQDN involved.

    Cheers - Bob

  • 0 in reply to BAlfson

    Hi 

    Suddenly the Link is able to open, I am able to logon on the Link that has been give me problems, it is very strange because the last attempts that I did to try to resolve the error were not working. So i leaved this problem for a week because i was away for other reasons then suddenly when i revisit this problem to try to resolve it everything is working fine.

    I have no idea what fixed this problem.

Reply
  • 0 in reply to BAlfson

    Hi 

    Suddenly the Link is able to open, I am able to logon on the Link that has been give me problems, it is very strange because the last attempts that I did to try to resolve the error were not working. So i leaved this problem for a week because i was away for other reasons then suddenly when i revisit this problem to try to resolve it everything is working fine.

    I have no idea what fixed this problem.

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