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UTM rebooting for no apparent reason

BigO

Over the past three weeks or so my UTM has rebooted itself four times.

I been using this firewall for many years now and I have never experienced this before.

The box is connected to a UPS, so it is not a power issue and the email notification I get after the reboot gives the reason as (unknown)

Has anyone else experienced this issue? If so, how do I stop this automatic rebooting from happening?



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  • 0

    I am waiting for the firewall to do another auto reboot, at which time I will attempt to get as much log info as I can.

  • 0 in reply to BigO

    Well... the UTM rebooted again this evening for no apparent reason.

    The first thing that I need to make very clear is that I am in no way a Linux person. I can get to the console and make myself root, but what to do from there is a bit of a mystery to me. Taking that into acount, I am willing to try things, but in order to do that I will need some very clear instructions.

    I checked the system and kernel logs as suggested, but there were no entries for @s or ^@s

    I then logged in as loginuser and changed to root then I typed...
    # cd /var/storage/cores
    # ls -lh

    and got the following:

    total 84M
    -rw-r--r-- 1 root root  13M Nov 27 00:00 admin-reporter..18569
    -rw-r--r-- 1 root root  13M Nov  1 00:00 admin-reporter..26456
    -rw-r--r-- 1 root root  13M Jan 23  2015 admin-reporter..5334
    -rw-r--r-- 1 root root 8.6M Nov  4 14:10 mailsec-reporte.29168
    -rw-r--r-- 1 root root 1.7M Feb 24 00:07 sleep.28362
    -rw-r--r-- 1 root root  37M Jun 23  2014 ulogd.4626

    No idea what I should do from there. All I can see is that none of the above have the current date.
    What should I do next?

  • 0 in reply to BigO

    still thinking hardware problem of some kind.  either disk failing, ram failing, heat issue or power problem.

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  • 0 in reply to William Warren

    The UTM hardware has been completely replaced, but still I had an unscheduled reboot last week.

    I am now looking at the UPS as a possible cause of this problem. The UTM has been disconnected from the UPS now and is connected directly to the mains power.

    Time will tell if this identifies the problem.