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Phone support, WT*

BJohnson

Where, exactly, am I supposed to get support for the UTM 9? I have been on hold for 40 @#$%^&* *&^%$#@#$%^&* minutes.  I pay for premium support, as far as I'm concerned this is breach of contract.  I'm supposed to makes posts in this forum and pray someone is nice enough to answer?  What the hell am I paying for?!?

I would create a trouble ticket, but the @#$%^& device registration wizard won't accept the serial number WHICH I'M GETTING DIRECTLY FROM THE *&^%$#@ DEVICE.

How is this going to work?  Good product, utterly @#$%^&* useless support?  I don't know if you guys are aware, but in 2016 IT personnel don't have hours to @#$%^&* while you're trying to get it together, we've got stuff to do.



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    First off, chill out. You're not going to get anywhere by dropping the f bomb all over the place. Speak to your account manager and tell them how you feel, not on this forum.

    You can phone in, email in or create tickets online. What region are you from? America? 

    And lastly, what's actually broke on the UTM for you? The keyword there is broke. If it's anything related to configuration, it's not for Technical Support to deal with. 

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  • 0

    First off, chill out. You're not going to get anywhere by dropping the f bomb all over the place. Speak to your account manager and tell them how you feel, not on this forum.

    You can phone in, email in or create tickets online. What region are you from? America? 

    And lastly, what's actually broke on the UTM for you? The keyword there is broke. If it's anything related to configuration, it's not for Technical Support to deal with. 

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