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Sophos UTM vs Barracuda

bryans2k

Anyone have any experience with Barracuda UTM products and how they perform? With Sophos leaving me no option with its "NextGen" product and stellar support I'm now in the market. I'm just curious how they compare.



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    My personal experience with Barracuda Mail Archiver and the Barracuda Load Balancers is that their support leaves a lot to be desired. The guys that manage the Load Balancers have actually hung up on Barracuda support because they just can't seem to understand the needs of a production environment.

    I never had issue with their Mail Archiver support until I needed to expand storage and decided to use their cloud solution. Half-backed and not enterprise ready. Their support was atrocious and took months to resolve some of the data migration issues. One of their engineers (not tech support) flat out said they aren't very good at e-mail support, they are only geared for phone support. So if you have an ongoing issue, they will ignore you unless you call them every day for updates. I expect more for the amount of money we are paying them.

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    My personal experience with Barracuda Mail Archiver and the Barracuda Load Balancers is that their support leaves a lot to be desired. The guys that manage the Load Balancers have actually hung up on Barracuda support because they just can't seem to understand the needs of a production environment.

    I never had issue with their Mail Archiver support until I needed to expand storage and decided to use their cloud solution. Half-backed and not enterprise ready. Their support was atrocious and took months to resolve some of the data migration issues. One of their engineers (not tech support) flat out said they aren't very good at e-mail support, they are only geared for phone support. So if you have an ongoing issue, they will ignore you unless you call them every day for updates. I expect more for the amount of money we are paying them.

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