Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 14 replies
  • Subscribers 3 subscribers
  • Views 4644 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Online backup error

GenZ
Hi,
Hope someone can help me with this issue.

I have a online backup on my domain and i cant connect to the online server with the software.
They sent me the ports i need to open and i added them to the firewall but im still getting an error connecting.
Do i need to add a DNat or SNat rule or something else? I cant work out why its so hard to just open a few ports into my domain network.
Thanks. [:)]


This thread was automatically locked due to age.
  • 0
    Hi,
    Thanks for the screenshot.

    Can you enable logging in all the rules?

    Then you can see if traffic passes in the Firewall Live Log, and also see if it's being blocked :-)

    -----

    Best regards
    Martin

    Sophos XGS 2100 @ Home | Sophos v19 Architect

  • 0
    Have you followed this one, and tried the Server Tester?

    Quickstart Guide - Router Setup - Online Backup Software for Managed Services Providers

    -----

    Best regards
    Martin

    Sophos XGS 2100 @ Home | Sophos v19 Architect

  • 0
    HI 
    I tried all the ports in the article exactly as the post says creating dnat rules for them all but still cant connect.. damn.
    2774 - Command Port, Inbound

    2773 - Portal SMTP Port, Outbound

    2772 - Server Sync Port, Bidirectional

    80 - HTTP port for the Server's Web Console, Inbound

    29001 - 20100 - Data Ports, Inbound

    3495 - Server Locator, Outbound

    Not sure what to do now.
    Cheers
  • 0
    I have an issue with this product.  The fact that they require so many ports bothers me.  Frankly i would highly advise something like Idrive which is much easier to configure.  they simply use https for their file transfers and is pre-encrypted to boot.  Since nearly everyone allows https you do not have to setup something as complicated as the other product.  Might want to consider using another product.

    Owner:  Emmanuel Technology Consulting

    http://etc-md.com

    Former Sophos SG(Astaro) advocate/researcher/Silver Partner

    PfSense w/Suricata, ntopng, 

    Other addons to follow

Cookie Information Banner