Depending on the CPU and the size of the report, it can take awhile. Ask them to try a small report and to wait five minutes before concluding that it's really hung.
Sophos UTM Community Moderator Sophos Certified Architect - UTM Sophos Certified Engineer - XG Gold Solution Partner since 2005
Depending on the CPU and the size of the report, it can take awhile. Ask them to try a small report and to wait five minutes before concluding that it's really hung.
Sophos UTM Community Moderator Sophos Certified Architect - UTM Sophos Certified Engineer - XG Gold Solution Partner since 2005