Hi, you read the threat title correctly.
Not sure if anyone has had this happen before but I have had a laptop fried by a sophos UTM (120) I was working on.
I was attempting to reset it's password and held down the power button to restart it and start at step one here (reset all passwords):
Recover access to your Sophos UTM in the event of password loss
Upon pressing and holding the power button, the UTM (which my laptop was connected to via an ethernet cable) turned off and at that exact moment my laptop also switched off (no lock up, no blue screen - just completely turned off whilst on power).
It will now not power back on and removing the battery and bypassing that hasn't fixed it. Seems like the motherboard is fried.
The UTM powered back on and after going through the steps to reset the passwords it will not retain the new root password that is set.
I would like to know, upon proving the UTM is faulty (which it is), if Sophos will provide compensation and how I will go about making this happen?
Speak to sophos directly or go through the distributor/supplier?
Thanks.
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