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Service Failure

Ethan Mackey
Error message:  Your computer is not protected by Sophos.
My payment was made in January, what is the problem???


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  • 0
    It sounds like you are talking about one of their AV or Cloud products... this is the wrong board for this (actually, you would probably be better off contacting them directly if it's a cloud product, or via your reseller if the product is a self-installed / hosted version).  If you are looking for a board to discuss your issue, see SophosTalk community - SophosTalk community

    Thread closed.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Reply
  • 0
    It sounds like you are talking about one of their AV or Cloud products... this is the wrong board for this (actually, you would probably be better off contacting them directly if it's a cloud product, or via your reseller if the product is a self-installed / hosted version).  If you are looking for a board to discuss your issue, see SophosTalk community - SophosTalk community

    Thread closed.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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