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How to troubleshoot lock up.

Jeff x
I have been using Sophos Home UTM for about a year and have not encountered any major issues until I recently updated to 9.201-23.
 
Symptoms:
- Loose Internet connectivity
- Cannot access or ping the UTM device
- Lights are still on UTM device 
 
I do not know where to begin troubleshooting. I don't know if it's a config issue, the latest build or a hardware issue.
 
I have to push the power button on the unit to shutdown. No set interval of time for the lockups. It runs just fine until it locks up again. I have not changed the config so I don't think that is the cause.
 
Where do I begin troubleshooting?


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Parents
  • 0
    I just checked the logs and see that I started getting the following continuously repeated in the Kernel Messages log (Same day I accepted the 9.201-23 update):
     

     
    ...
     
     
    2014:05:16-06:11:17 gateway kernel: [  123.326012] hwinfo: vm86 mode not 
    supported on 64 bit kernel
     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714] e1000e 0000:00:19.0 eth0: 
    Detected Hardware Unit Hang:
     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714]   TDH                  

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714]   TDT                  

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714]   next_to_use          

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714]   next_to_clean        

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714] 
    buffer_info[next_to_clean]:
     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714]   time_stamp           

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714]   next_to_watch        

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714]   jiffies              

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714]   next_to_watch.status 

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714] MAC Status             

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714] PHY Status             

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714] PHY 1000BASE-T Status  

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714] PHY Extended Status    

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714] PCI Status             

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096] e1000e 0000:00:19.0 eth0: 
    Detected Hardware Unit Hang:
     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096]   TDH                  

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096]   TDT                  

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096]   next_to_use          

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096]   next_to_clean        

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096] 
    buffer_info[next_to_clean]:
     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096]   time_stamp           

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096]   next_to_watch        

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096]   jiffies              

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096]   next_to_watch.status 

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096] MAC Status             

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096] PHY Status             

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096] PHY 1000BASE-T Status  

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096] PHY Extended Status    

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096] PCI Status             

     
     
    2014:05:16-06:16:35 gateway kernel: [  440.679608] e1000e 0000:00:19.0 eth0: 
    Detected Hardware Unit Hang:
     
     
    ...
Reply
  • 0
    I just checked the logs and see that I started getting the following continuously repeated in the Kernel Messages log (Same day I accepted the 9.201-23 update):
     

     
    ...
     
     
    2014:05:16-06:11:17 gateway kernel: [  123.326012] hwinfo: vm86 mode not 
    supported on 64 bit kernel
     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714] e1000e 0000:00:19.0 eth0: 
    Detected Hardware Unit Hang:
     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714]   TDH                  

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714]   TDT                  

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714]   next_to_use          

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714]   next_to_clean        

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714] 
    buffer_info[next_to_clean]:
     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714]   time_stamp           

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714]   next_to_watch        

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714]   jiffies              

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714]   next_to_watch.status 

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714] MAC Status             

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714] PHY Status             

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714] PHY 1000BASE-T Status  

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714] PHY Extended Status    

     
     
    2014:05:16-06:16:31 gateway kernel: [  436.680714] PCI Status             

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096] e1000e 0000:00:19.0 eth0: 
    Detected Hardware Unit Hang:
     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096]   TDH                  

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096]   TDT                  

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096]   next_to_use          

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096]   next_to_clean        

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096] 
    buffer_info[next_to_clean]:
     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096]   time_stamp           

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096]   next_to_watch        

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096]   jiffies              

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096]   next_to_watch.status 

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096] MAC Status             

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096] PHY Status             

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096] PHY 1000BASE-T Status  

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096] PHY Extended Status    

     
     
    2014:05:16-06:16:33 gateway kernel: [  438.680096] PCI Status             

     
     
    2014:05:16-06:16:35 gateway kernel: [  440.679608] e1000e 0000:00:19.0 eth0: 
    Detected Hardware Unit Hang:
     
     
    ...
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