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How to troubleshoot lock up.

I have been using Sophos Home UTM for about a year and have not encountered any major issues until I recently updated to 9.201-23.

Symptoms:
- Loose Internet connectivity
- Cannot access or ping the UTM device
- Lights are still on UTM device

I do not know where to begin troubleshooting. I don't know if it's a config issue, the latest build or a hardware issue.

I have to push the power button on the unit to shutdown. No set interval of time for the lockups. It runs just fine until it locks up again. I have not changed the config so I don't think that is the cause.

Where do I begin troubleshooting?

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0 teched_01 over 11 years ago

Anything on the console? Anything in the logs?

What is the hardware?

Have you checked the beta forum? Some beta bugs persist in the release
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0 Jeff x over 11 years ago in reply to teched_01

I have the UTM installed on a new HP box with i5 processor, 4GB ram and Intel NICs.

The console has the login prompt and I can login but I don't know what to do after login [:)]

What logs should I check and what am I looking for?

I'll take a look at the beta forum as well.

Thanks!

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Sophos UTM 9.714-4 - Home User
Currently testing VM on i3-9100 @ 3.60 GHz
16 GB RAM
Dell Optiplex XE
Intel Core 2 Duo CPU E8600 @ 3.33GHz
8GB RAM
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0 Jeff x over 11 years ago in reply to teched_01

I have the UTM installed on a new HP box with i5 processor, 4GB ram and Intel NICs.

The console has the login prompt and I can login but I don't know what to do after login [:)]

What logs should I check and what am I looking for?

I'll take a look at the beta forum as well.

Thanks!

--------------------------------------------------------------------
Sophos UTM 9.714-4 - Home User
Currently testing VM on i3-9100 @ 3.60 GHz
16 GB RAM
Dell Optiplex XE
Intel Core 2 Duo CPU E8600 @ 3.33GHz
8GB RAM
--------------------------------------------------------------------
Cancel
Vote Up 0 Vote Down

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