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How to troubleshoot lock up.

Jeff x
I have been using Sophos Home UTM for about a year and have not encountered any major issues until I recently updated to 9.201-23.
 
Symptoms:
- Loose Internet connectivity
- Cannot access or ping the UTM device
- Lights are still on UTM device 
 
I do not know where to begin troubleshooting. I don't know if it's a config issue, the latest build or a hardware issue.
 
I have to push the power button on the unit to shutdown. No set interval of time for the lockups. It runs just fine until it locks up again. I have not changed the config so I don't think that is the cause.
 
Where do I begin troubleshooting?


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Parents Reply
  • 0 in reply to teched_01
    I have the UTM installed on a new HP box with i5 processor, 4GB ram and Intel NICs.

    The console has the login prompt and I can login but I don't  know what to do after login [:)]

    What logs should I check and what am I looking for?

    I'll take a look at the beta forum as well.

    Thanks!
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