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Unable to recover access to software UTM from password loss

chocomonsters
I am using updated Home use license software UTM.

My loginuser (admin) returns "invalid user or password" error.

I am following instruction to "Recover access to your Sophos UTM in the event of password loss"  Recover access to your Sophos UTM in the event of password loss

Once reboot following init=/bin/bash command, software UTM does not respond to keyboard for me to enter "passed loginuser" command.

I have tried with different keyboards without success.  

Am I destined for reinstall?


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  • 0
    Hi

    No, only to the hardware UTM, cause they have an Console Port. But if your hardware has also one, you could try to use it with my steps, but you may need to choose another baud rate.

    Michael
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  • 0
    Hi

    No, only to the hardware UTM, cause they have an Console Port. But if your hardware has also one, you could try to use it with my steps, but you may need to choose another baud rate.

    Michael
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