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Sophos UTM 9 get to offline

tetta
Hi everyone, Im newbie here. A few days ago after years of using astaro I upgrade my firewall to sophos UTM 9. I realized that after some time of users inactivity (not browsing the net) sophos get to some "offline phase", and I cant get to internet nor to internal NAS. Ping is OK, DHCP is working but I cant make RDP to other PC into LAN neither browse the web. Any ideas how to repair that? thanks,


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    Hi

    We use a Sophos UTM 120. Since a few weeks we have the same problem. Is there a fix for this problem?

    In the kernel log I found this:

    e1000e 0000:04:00.0 eth1: Detected Hardware Unit Hang:

    When this happens, no connection is possible and this entry repeads about all two seconds.

  • 0 in reply to ITSupport21

    Hi, and welcome to the UTM Community!

    As you know from reading the foregoing, the problem with the Intel e1000 NICs was fixed four years ago.  If /sbin/ethtool -K eth1 tso off solves your problem, use this trick to have the change done at each reboot.

    Cheers - Bob

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