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ASG 220 (8.300) unresponsive after login

Hi,

I've recently updated our ASG 220 to 8.300. If we don't touch it, it works fine.
Today I wanted to log in though and after successful login was presented with the dashboard, as I was used to. But then suddenly all internet traffic stopped, the web interface wasn't responding anymore and after a while I got the message that the backend wasn't responding anymore.

If I close the web browser, everything goes back to normal after around 3-5 minutes. When I log back in, everything stops working again. The last display of the dashboard says that the CPU is at 100%.

Has anyone got any idea what the problem might be?

Thanks,
Timo

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0 BrucekConvergent over 13 years ago

How much of a load is this ASG under? This isn't an older unit with only 512MB in it, is it?

I would suggest using SSH to connect in, and run top to figure out what is happening.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 BAlfson over 13 years ago

Also, I had some problems with 8.20x that were solved by restoring a recent backup. That happened twice, and has never happened again.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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