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Home User - How the heck to get the attention of Astaro

Since it appears a home user can't open a support case, how can I get the attention of someone at astora when a bug is found?

See:
https://community.sophos.com/products/unified-threat-management/astaroorg/f/53/t/33507
I won't repeat the detail here, but this is a pretty major bug. The only way I fixed it was to do a complete fresh install, but the logs still show the problem occuring on every new connection, but for some reason eventually astaro sends a correct PADI request.

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0 Scott_Klassen over 13 years ago

You do exactly what you've already done. Post a new thread about it. Many times you will not get any direct feedback. This is a user to user forum, but Astaro staff do lurk and monitor.
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0 Scott_Klassen over 13 years ago

You do exactly what you've already done. Post a new thread about it. Many times you will not get any direct feedback. This is a user to user forum, but Astaro staff do lurk and monitor.
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0 MikeinNYC over 13 years ago in reply to Scott_Klassen

If you have a Major bug that no one found they will reward you, but it won't be cash or a prize. [:)]
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0 anonymous_02 over 13 years ago in reply to MikeinNYC

Over the holidays the forum is only monitored sporadically.
I forwarded the link to your post to the developers. When they are back in the office they will look into your problem.

Best regards,
Daniel
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