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Astaro Support Unresponsive

How does one get in touch with Astaro support these days? Have a Gold Maintenance agreement and have not gotten through to Astaro Support for a replacement. Submitted a case and only got the automated response. Called the Astaro Support phone number, Sophos support answers and when I tell them I am an Astaro customer I get dumped back in the phone queue.

Primary Astaro firewall has been down all day and my boss is pissed. Will be difficult to justify an upgrade to v8 from my v7 220's after this fiasco.


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  • Darrell, if your reseller won't help you, click on my name and send me an email.  I'll get Astaro to get a replacement there tomorrow.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Darrell, if your reseller won't help you, click on my name and send me an email.  I'll get Astaro to get a replacement there tomorrow.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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