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Astaro Support Unresponsive

How does one get in touch with Astaro support these days? Have a Gold Maintenance agreement and have not gotten through to Astaro Support for a replacement. Submitted a case and only got the automated response. Called the Astaro Support phone number, Sophos support answers and when I tell them I am an Astaro customer I get dumped back in the phone queue.

Primary Astaro firewall has been down all day and my boss is pissed. Will be difficult to justify an upgrade to v8 from my v7 220's after this fiasco.

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0 Scott_Klassen over 13 years ago

Gold, now called Standard, support does not allow direct initial contact with Astaro support. You will need to go through your reseller. See the chart at Astaro Support Hotline.
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0 Scott_Klassen over 13 years ago

Gold, now called Standard, support does not allow direct initial contact with Astaro support. You will need to go through your reseller. See the chart at Astaro Support Hotline.
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0 darrelld over 13 years ago in reply to Scott_Klassen

Gold, now called Standard, support does not allow direct initial contact with Astaro support. You will need to go through your reseller. See the chart at Astaro Support Hotline.

Contacted reseller first, they told me there was nothing they could do until I contacted Astaro Support.
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