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Odd Webadmin issue

towens
I seem to have lost the NTP configuration options under Management --> System Settings --> Time and Date on one of my devices.

It just looks like this:



Which isn't very useful.  Anyone have any ideas what has gone wrong?

This is a ASG 320 running 7.505.


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  • 0
    Hmm... try clearing your browser cache... try another browser?
    Have you tried rebooting the ASG yet (this is what I'd try after the browser items)?

    Since you have an ASG 320, I'm guessing you have standard or premium support... if these items fail to resolve the issue for you, I'd start a case with Astaro Support.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0
    Guys, I've seen this more than once myself.  The only solution is to close all browser windows, open a fresh browser, clear the browser cache and login again to WebAdmin.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    It isn't browser specific, the same problem shows up in Chrome, Firefox, Opera, IE and Safari and isn't computer specific either.

    I have rebooted the firewall several times since the problem showed up.

    I will open a case and see if they have a solution.  I was hoping someone would have seen this before and already had a solution.
  • 0
    It's not browser-specific at all.  The problem is that the WebAdmin page believes that it also has other content cached that it uses to display information, but it's not there. The only solution is to clear all of the cached information from the browser.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    This isn't a caching issue at all.  The problem occurs on different computers and browsers.
  • 0
    have you tried the solution suggested yet? if so reboot the asg.

    Owner:  Emmanuel Technology Consulting

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    Former Sophos SG(Astaro) advocate/researcher/Silver Partner

    PfSense w/Suricata, ntopng, 

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  • 0 in reply to William Warren
    I had the same problem, I enabled NTP under Network services and then configured the NTP servers under system setting--> time and date,
    then I disabled NTP again
    now it is working fine
  • 0 in reply to techuser
    I had the same problem, I enabled NTP under Network services and then configured the NTP servers under system setting--> time and date,
    then I disabled NTP again
    now it is working fine


    Thank you, that did the trick.