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User Portal

I had the User Portal working. Had our DSL provider change the IP address. Now the User Portal isn't working. Neither from a remote location or from within the network. Any suggestions?

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0 systemtyrant over 16 years ago

System is an ASG 320 with software version 7.305.
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0 BarryG over 16 years ago in reply to systemtyrant

Is the web admin still working?

Barry
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0 Jack Daniel over 16 years ago in reply to BarryG

Are you trying to access the portal by IP or FQDN? If FQDN, has DNS been updated and does it resolve properly?

If all the settings in the portal configuration tabs look good, try disablign the portal and re-enabling it.
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0 Jack Daniel over 16 years ago in reply to BarryG

Are you trying to access the portal by IP or FQDN? If FQDN, has DNS been updated and does it resolve properly?

If all the settings in the portal configuration tabs look good, try disablign the portal and re-enabling it.
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Children

0 systemtyrant over 16 years ago in reply to Jack Daniel

BarryG: Web admin is still working.

Jack Daniels: I'm using the IP address.
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0 Jack Daniel over 16 years ago in reply to systemtyrant

Do you get anything if you enter https://[ip address]/portal

Also,it shouldn't make a difference, but have you rebooted the Astaro since the problem occurred?
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0 systemtyrant over 16 years ago in reply to Jack Daniel

Well, I think I've figured at at least one thing. When I disabled SSL remote access it works. When I enable it, it stops working. So my guess is that it has something to do with SSL.
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0 systemtyrant over 16 years ago in reply to systemtyrant

Problem solved. I changed the VPN Pool (SSL) back to the default and everything started working again.
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