This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Exceeded your user count - but I haven't

I was having trouble keeping my airport express (as an access point only) connected to the network so I created static MAC / IP mapping for the 6 (six) devices on the network.  It fixed everything.  I also changed the range of the DHCP to be 192.168.2.1 to 192.168.2.10.

Now I get this email everyday.

The other IP addresses it is counting were the same devices before I created a static map.  The other addresses - that are now outside the DHCP range - have fallen off the DHCP lease tables.

How are the 10 nodes for a home user counted and how can I fix the error?

Help.

This email was sent by your Astaro Security Gateway software to notify
you that you have exceeded 110% of the user count for your license!

Licensed Users/IPs: 10
Counted  Users/IPs: 13

All additional users/ips except the ones listed below will be blocked.
A 10% tolerance has already been deducted.

Please contact your Astaro solutions partner or Astaro to upgrade your
license.

Thank you,

This thread was automatically locked due to age.

0 BrucekConvergent over 17 years ago

Per the documentation, the Astaro counts IPs that attempt to send traffic through it.. (this includes any device that has the Astaro set as the default gateway... that's why you should statically assign any internal device that will not need internet access a blank gateway). It's not tied to DHCP at all. The licensing scripts / daemon clear out unused IPs every 7 days... so just wait a few more days and those unused IPs will drop out of the list.
Cancel
Vote Up 0 Vote Down

Cancel
0 austinite over 17 years ago in reply to BrucekConvergent

Thanks so much. On a somewhat related note is there a way to see all the devices that are currently on the network?

Would devices with a static IP and no gateway be visible?

Thanks
Cancel
Vote Up 0 Vote Down

Cancel