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New Platinium maintenance, but no support ?

atrocity
Hello,

Yesterday we buy and received 2 Platinium maintenances keys, but we are not able to install it on our ASG appliances ( 110 and 320 ...)
I opened a ticket yesterday in the my.astaro portal, and after 4 hours i don't had a answer. So i sended 2 emails to the support, but it's always the same ... no answer from Astaro ...

The Platinium maintenance should give us 24/7 support, with maximum 4 hours delay, no ?

Is the Astaro support always so slow ?


Thanks to let me know.
Best regards
Atrocity [H]


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  • 0
    they should be handling this and/or answering these type of questions. 

    I have always gotten timely responses from support - not sure of what your issue is. 

    W/Platinum - can't you call them and have them straighten it out over the phone?
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  • 0
    they should be handling this and/or answering these type of questions. 

    I have always gotten timely responses from support - not sure of what your issue is. 

    W/Platinum - can't you call them and have them straighten it out over the phone?
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