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End of life spare hardware

Tom B

Hello,

With the retirement of Sophos SG hardware approaching soon (2 months), I wanted to know if hardware replacement for faulty hardware will still be available as long as the license is able to be renewed which ends in 2026.

Thank you.



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  • 0

    Hey  ,

    Thank you for reaching out to the community, as long as you have a valid standard protection UTM license your appliance will be eligible for the RMA.

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • 0

    Yes, Tom, as Vivek said, your replacement coverage ends when your license is expired without renewal or on June 30, 2026, whichever is sooner.

    After June 30 of this year, SG spares will be sold from remaining stock until depleted, but no "new" licenses will be sold, only renewals.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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