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Sophos SG: An error ocuured while handling your request / Host not found/ Web Protection

admin_idl

Hello,

we are trying to access an internal web page via a URL. When we try to access the page we get the following error message

2023:01:05-11:23:28 utm-1 httpproxy[7225]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="IPADRESS" dstip="" user="" group="" ad_domain="" statuscode="502" cached="0" profile="REF_HttProContaInterNetwo4 (Customer Network)" filteraction="REF_DefaultHTTPCFFBlockAction (default profile)" size="2506" request="0xd7a40a00" url="http.//website" referer="" error="Host not found" authtime="0" dnstime="164" aptime="116" cattime="144" avscantime="0" fullreqtime="1568" device="0" auth="0" ua="Mozilla/5. 0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36" exceptions=""

What other settings can we check?



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  • 0

    Hi,

    you are in the XG forum, I will move you to the UTM forum.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0

    Hello  ,

    Thank you for reaching out to the community, in the logs we noticed that the status code is 502. A 502 bad gateway message indicates that one server got an invalid response from another. In essence, you've connected with some kind of interim device (like an edge server) that should fetch all of the bits you need to load the page. Something about that process went wrong, and the message indicates the problem. Request you to check with the ISP or meanwhile if you have another ISP you can test with that ISP too. 

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Vivek Jagad

    thank you for the quick reply. can still check settings on the firewall if necessary? According to ISP everything is fine so far and no errors could be detected.

  • 0 in reply to admin_idl

    by adding src ip 172.31.101.11 under the Filtering options > MISC > Transparent Mode Skiplist > Skip Transparent Mode Source Hosts/Nets
    It's working right, let me know if you have any further quires !~

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

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