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Sophos UTM / User Portal: Works about once per day (locally defined users, not AD)

I am able to authenticate about once per day on the user portal with one user on one computer.
If I do it again with another user's credentials, I get the rather meaningless "user/password wrong or policy blocking" - popup.
I do it again the next day, I get again one shot.

With about 50 users who I would like to advise to look into their spam reports online... that's a tiny bit of a complete road block.

Some part on the Sophos UTM seems to cache a part of the login configuration, and simply rejects anything but the first remoteIP:userLogin pair.

a) Is there a way to debug this behaviour, to validate my theory?
b) Is there a way to circumvent this behaviour, e.g. by adding an undocumented parameter that skips the cache? (?no_cache=1 does NOT help.)
c) Is there a way to fix this behaviour by means of a hidden configuration setting? (I don't mind logging in as root and set some obscure flag, as long as things work afterwards...)



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