Hi All,
I can not seem to get anyone at Sophos support to provide any kind of useful support. I am curious if anyone else is experiencing this.
The forums are down, their support sucks and one of my clients's email proxy is down in a HA production environment...
Last time I had an issue, I had to resort to a clean firmware install to fix it as I could not continue waiting for a dead-loop solution.
This time... seems it is the same. I'm being bounced between support staff that don't provide an answer, don't provide any reassurance and refuse to call their client back.
After over 15+ years of supporting Astaro and Sophos... I just can't believe it has gotten so bad.
Maybe, just maybe... someone will read this and perhaps react and get back to me.
Otherwise, looks like my weekend is gone doing a complete firmware reinstall again and having to calm very heated customers.
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