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Unable to login as "admin" to WebAdmin Portal

Recently had to boot up with init=/bin/bash to get a reset for the `root ` and `loginuser` accounts as we were unable to login into the WebAdmin portal as the "admin" user.

Ran a reset against the WebAdmin user which seems to have been successful.

Go to login to the WebAdmin portal but it states invalid username or password.

The failures in aua.log show that there is no "admin" user (according to the log, anyway):

Screenshot: https://pax8.pro/8dbab473bcc6-Thorough_Sardine.png

Anyone know what may be going on with this or why it is constantly failing? Perhaps a bug?

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0 Emile Belcourt over 6 years ago

Hello David,

Was the admin user renamed at all?

Emile
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0 David Biers over 6 years ago in reply to Emile Belcourt

Good question -- I told the client that I'm working on this for them a while ago and they just called me back stating that the admin user and password they have on file is working fine now so I'm not sure what's going on.

I'm going to take a look and see.
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0 Emile Belcourt over 6 years ago in reply to David Biers

Hi David,

What may have happened is that they were locked out due to the failed attempts and every time they entered it wrong it reset :P

Potentially a possibility but it does normally say how long the lockout has remaining.

Emile
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0 David Biers over 6 years ago in reply to Emile Belcourt

Thanks for the responses Emile but I do not believe this is the case.

I tested this on another machine in a sandbox environment and it is not a lockout that is occurring. I have no way to log into the WebAdmin portal at the moment. I see the "admin" user does not exist in `/etc/passwd` but I do not think it ever has.

Is there any direction within "cc" in the root bash prompt to see if the "admin" account can be re-created or reset or another can be added? List of users perhaps?
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0 David Biers over 6 years ago in reply to Emile Belcourt

Thanks for the responses Emile but I do not believe this is the case.

I tested this on another machine in a sandbox environment and it is not a lockout that is occurring. I have no way to log into the WebAdmin portal at the moment. I see the "admin" user does not exist in `/etc/passwd` but I do not think it ever has.

Is there any direction within "cc" in the root bash prompt to see if the "admin" account can be re-created or reset or another can be added? List of users perhaps?
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