Support and Licensing

Question

Hello, 
 i am confused about the pricing and support/subscriptions. 
 
 I would like to buy a Sophos SG 210 with a "network protection" licence and some basic support. As far as i understood, i need: 
 
 the SG135 Hardware => ~ 780EUR 
 Sophos SG 135 Network Protection (SG135 Subscription ) &ndash; EDU / GOV per year => 270EUR 
 Sophos XG 135 Enhanced Plus Support per year => 260EUR

We have some IT Knowledge, but would like to maintain and administrate the Firewall from someone else. 
 What does the "Sophos XG 135 Enhanced Plus Support" contain? XY hours of support? Or is this just some kind of account priority for support tickets and the time the ticket need will be billed by a sophos partner? 
 
 Could someone explain that support subscription part a bit better? 
 
 Thanks, Mario

lna · Answer

Hi Mario, 
 
 i'm afraid you're confused regarding to the diffrent Sophos Firewall Products. 
 and you mixed differend models (SG210 / SG135) 
 
 you can not combine products of the SG-Series with products of XG-Series 
 in easy words: ;) 
 SG is the "old" Astaro UTM --> Network Admins Swiss Army Knife / old but stable 
 XG is the new and fancy next next gen Firewall 
 
 if you'd like to get a Sophos UTM (SG) you'll probably need the following items: 
 - SG210 Hardware Appliance 
 - SG210 Network Protection (1/2/3 Year Subscription) 
 - Optional: SG Premium Support - if you don't want to open cases yourself you don't need this. without premium Support you'll need to have a Sophos Partner as First-Level Support and he'll be allowed to open Tickets at Sophos. 
 
 if you'd like to get a Sophos XG Firewall you'll need the following items: 
 - XG210 Hardware Appliance 
 - XG210 Network Protection (1/2/3 Year Subscription) 
 - XG210 Enhanced or Enhanced Plus Support (for XG you need Support) 
 
 XG Support plans overview: 
 english version: 
 https://www.sophos.com/en-us/medialibrary/PDFs/Support/Sophos-XG-Firewall-Support-Plans.pdf 
 german version: 
 https://www.sophos.com/de-de/medialibrary/PDFs/Support/Sophos-XG-Firewall-Support-Plans.pdf

In both cases i'd recommend to get two Appliances to build an Active-Passive HA Cluster (no extra License Charge just buy a second Appliance). 
 
 Yours Lukas