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Sophos UTM 110/120 new harddrive - install of ssi-9.600-5.1.iso (UTM 9.6) impossible

Si Tso

Hi all,

Some specs from my device:

  • I have a Sophos UTM 110/120/100 rev.5 from May 2014.

I had to replace the harddrive.
So I removed the broken hard drive and put a new SSD inside.

Now I tried to install the ssi-9.600-5.1.iso on that box.

I tried several approaches:

  1. I wrote the iso image ssi-9.600-5.1.iso to an USB stick and followed the instructions until reboot.
  2. I wrote the iso image ssi-9.600-5.1.iso to an USB external harddrive  and followed the instructions until reboot.
  3. I wrote the iso image ssi-9.600-5.1.iso to an DVD and booted from external DVD drive  and followed the instructions until reboot.

So, the result out of all of this approaches is the following:

  • UTM is starting like normal, but then the white screen with "Press F2 for details" is displayed.

When I press F2 the following is displayed:

Waiting for device /dev/disk/by-label/root to appear: ok
Mounting root /dev/disk/by-label/root
mount -o rw,data=ordered -t iso9660 /dev/disk/by-label/root /root
mount: unknown filesystem _iso9660'
could not mount root filesystem -- exiting to /bin/sh

Could anybody point me into the right direction?

What am i doing wrong or what am I missing?

Kind regards.



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  • 0

    If you are using a home license, you are using the wrong image to install - I suspect this is the case.  If you are using a UTM110/120 Hardware license (paid subscription) you should have contacted Sophos Support for a replacement.  The "ssi" image is ONLY for paid hardware appliance subscriptions with a properly pre-configured hdd (only available from Sophos Support).  IF you do have an active paid subscription to Sophos UTM Hardware in question, stop what you are doing, and contact Sophos Support (I suggest starting a case at https://myutm.sophos.com), they will be able to help you (they will likely swap the entire appliance for you, easier that way).

    Assuming the former.. use this ISO:  asg-9.600-5.1.iso

    This is available at https://www.sophos.com/en-us/support/utm-downloads.aspx

Reply
  • 0

    If you are using a home license, you are using the wrong image to install - I suspect this is the case.  If you are using a UTM110/120 Hardware license (paid subscription) you should have contacted Sophos Support for a replacement.  The "ssi" image is ONLY for paid hardware appliance subscriptions with a properly pre-configured hdd (only available from Sophos Support).  IF you do have an active paid subscription to Sophos UTM Hardware in question, stop what you are doing, and contact Sophos Support (I suggest starting a case at https://myutm.sophos.com), they will be able to help you (they will likely swap the entire appliance for you, easier that way).

    Assuming the former.. use this ISO:  asg-9.600-5.1.iso

    This is available at https://www.sophos.com/en-us/support/utm-downloads.aspx

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