Support Case 8196303 , pls escalate

Hi Alexander,

I will look into the case, please DM me if you have any further bad experience with support in the future and I will look into it immediately.

Thanks

Sachin, is https://www.sophos.com/en-us/medialibrary/PDFs/Support/sophos_support_datasheet_en.pdf still in effect?  Does Support have metrics on these to see if the team is meeting expectations or needs more help?

Cheers - Bob

Sachin, is https://www.sophos.com/en-us/medialibrary/PDFs/Support/sophos_support_datasheet_en.pdf still in effect?  Does Support have metrics on these to see if the team is meeting expectations or needs more help?

Cheers - Bob

Hi Bob,

Yes, we still comply to those parameter posted there.

Thanks,